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No — Hacksaw Gaming is a real business. But the scam reports around it are under active investigation, and if you lost money to someone using its name, that is exactly what we investigate.
Send this to Forensics Source GroupHacksaw Gaming is an MGA/UKGC-licensed B2B casino game studio (HGMT Ltd, Malta) — it makes slots and scratchcards, takes no player money, and holds no player funds. It is not a casino, and nothing on this page calls it one. These are the facts that check out on public registers — the complaint record is what our review is still working through:
Checking out is not the same as closed: the complaints against Hacksaw Gaming are under active investigation, and none of the facts above protects you from a fake. Most 'hacksaw gaming scam' searches trace to impersonators, not the platform itself — the ones that don't are the reason we investigate.
One more thing before you deposit: the complaints around Hacksaw Gaming are under investigation — by us, not by a regulator. The grievance record needs honest triage. Trustpilot carries hundreds of gambler complaints — “5x chance is a scam”, bonus buys paying under 10x, “rigged RTP” — which describe the high-volatility slot experience at the casinos players actually played at. Key education point: RTP is configurable by the OPERATOR within ranges the studio sets, which is the legitimate explanation for many “same game, different casino” experiences; and short-term results say almost nothing about a certified RNG over billions of rounds. One genuine regulatory blemish exists: Spelinspektionen fined the Swedish studio entity in May 2024 for supplying two unlicensed operators (appealed) — a dated, specific, minor finding on an otherwise clean record.
Both feel identical from the inside. They are fixed by completely different routes — and the fastest way to tell them apart is to ask three questions.
If it is the real platform: your dispute runs through its formal complaints process, then the regulator or ombudsman. Slow, but it usually works. If you lost money at a casino running Hacksaw games, your dispute is with that casino — its licence, its cashier, its ADR — not with the game studio. If someone is running a fake “Hacksaw investment” or “Hacksaw casino”, that is impersonation and worth an investigation.
If it was an impersonator: you were never a customer of Hacksaw Gaming at all. A clone site, a fake “account manager”, a lookalike domain — the money went to criminals, not to the platform. That is fraud, and speed decides what can be recovered.
The three questions: did you type the official domain yourself, or follow a link, advert or message? Did anyone contact you first? Were you asked to pay a personal account or a different domain? If any answer is wrong, treat it as impersonation — and start here.
No — Hacksaw Gaming is a real business: A licensed supplier, not an operator: HGMT Ltd holds MGA licence MGA/CRP/501/2018 (December 2018), UKGC account 54059, plus Greece, Sweden, Romania, Denmark, Isle of Man, Ontario and US state approvals (NJ/PA/MI/WV). The scam stories you see online usually trace to fakes borrowing its name — and the ones that don't are part of our active investigation. But read the note above first — the business is real, and so are the caveats.
Yes — as a supplier: MGA/CRP/501/2018 (2018), UKGC account 54059, plus a dozen further jurisdictions, verifiable on the MGA and UKGC registers. Game studios are licensed to supply games, not to take bets — there is no player-money protection question to ask of them.
Almost certainly not. Impersonators borrow the name, the logo, even the licence number. The real company knows nothing about it. Keep every message, receipt, URL and wallet address — that evidence is what an investigation builds on.
The domain you actually used, the date, and whether it was a card, a bank transfer, or crypto. Or the name of the person who told you to pay. Or one screenshot. Where the same payment shows up from other people, those files can sit together as a class action. The first look is free.
Type the official domain yourself — hacksawgaming.com — never follow a link from an advert, email or message. Then check the regulator's public register, which lists the firm's genuine website. If your domain differs by even one character, it was a fake.
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